RETURNS & REFUND POLICY
At summilo.com we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or product issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details; otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
====================>> RETURN POLICY <<====================
Not Happy with Your Order
If you are not happy about your purchase, 10 days from the date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning the item if not covered by our warranty against manufacturer defects and exchange is not due to our error.
Please note: Shipping costs are non-refundable.
Damaged Items or Low Quality
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us cs@summilo.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirm the situation; no need to return the defective ones. We will use this information to help you with your order and eliminate errors in the future.
====================>> CANCELLATION <<=====================
Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet been shipped out, please kindly contact us via cs@summilo.com . For the fastest resolution, please include your order number. Thanks!
* Please note that any orders that have already been packed or shipped cannot be cancelled.
====================>> Warranty <<========================
This warranty only covers manufacturing defects and does not cover:
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Damage caused by accident
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Improper care
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Normal wear and tear
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Breakdown of colors and materials due to sun exposure
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After-market modifications
No returns/exchanges for products with water exposure will be accepted.
====================>> REFUND POLICY <<====================
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
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If the product you’ve purchased is completely non-functional.
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If you did not receive your product within 90 business days (South America) after the date that your order has been placed.
Please Note: Refund will go back to your account in 3-5 business days.
SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!
DAMAGED ITEM / LOW QUALITY For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order and eliminate errors in the future.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
Return and exchange days: 14 days after receipt, cancellation time: before delivery, after-sales processing: within 24 hours.
If the consumer initiates the cancellation of the order before the delivery time and within the time specified by the website for the cancellation of the order, the order can be cancelled.